Overview
You can ask us to delete your WBIZ account and the information tied to it. This page explains how to request deletion, what we remove, what we may keep, and how long it takes.
Data Deletion
How to ask WBIZ to delete your account and the information tied to it.
1. How to request deletion
From your account settings
Sign in, go to Settings, then Workspace, then Close account, and follow the confirmation prompts. Your workspace is scheduled for deletion within 30 days.
By email
If you cannot sign in, email support@wazy.africa from your registered address with the subject "Data deletion request". Include your workspace name or identifier so we can find it.
2. What we delete
On a valid request we remove:
- Account and profile information.
- Workspace, team, and contact records.
- Messages, conversations, and campaign logs.
- Stored integration secrets, such as tokens and webhook keys.
3. What we may keep
We may keep a minimal record of billing, compliance, or security events for the period the law requires. We do not use those records for anything else.
4. Timeline
Deletions finish within 30 days of a valid request, unless a legal hold applies. We email you to confirm once it is done.
5. Contact
Need help with a deletion request? Email support@wazy.africa.
FAQ
Data deletion, common questions
Anything missing, a founder will answer directly.
Request deletion from your account or by emailing support@wazy.africa.
Your workspace data, including contacts and messages you processed, per the retention terms.
We process deletion requests within the required timelines and confirm when done.
Yes. You can delete individual contacts and their history from the dashboard.
Message delivery involves Meta as part of WhatsApp. Meta's own retention follows Meta's policies.
Yes. Export your data first, then request deletion.
No. Once deleted, data cannot be recovered, so export first if you need it.
Backups age out per the retention schedule, so deleted data is removed from them over time.
No. You can delete specific data without closing the account.
The account owner or an authorised admin.
We confirm completion, and you can verify in the dashboard.
No. The number stays on your WhatsApp Business Account.
Your rights under the DPDP Act and GDPR, where they apply.
No. Deletion is free.
Follow the steps on this page, or email support@wazy.africa.