Overview
These Terms govern your use of the WBIZ Services. By creating an account or using the Services, you agree to be bound by them. If you agree on behalf of a company, you confirm you can bind that company.
Terms of Service
The agreement between you and WBIZ when you create an account or use the platform.
1. Account
You agree to give accurate information and to keep your login credentials secure. You are responsible for everything that happens under your account.
2. Acceptable use
When you use WBIZ you agree to:
- Follow WhatsApp's Business and Commerce Policies at all times.
- Avoid spam, unsolicited messages, and prohibited content.
- Never use the Services to harass, defraud, or harm other people.
Our full Acceptable Use Policy has the detail.
3. Fees and billing
Subscription fees are billed in advance for the plan you select. WhatsApp conversation fees from Meta are billed separately. All fees are exclusive of applicable taxes. Our Refund and Cancellation policy covers cancellations and refunds.
4. Suspension and termination
We may suspend or terminate accounts that breach these Terms or WhatsApp's policies. Depending on how serious the breach is, we may act with or without notice.
5. Service levels
We target 99.9% API uptime measured on an annual basis, excluding planned maintenance. Enterprise customers can agree custom terms. Our Service Level Agreement has the full commitment.
6. Intellectual property
You keep ownership of your data. We keep ownership of the platform technology. You grant us a limited licence to process your data only to provide the Services.
7. Disclaimers
The Services are provided on an "as is" basis to the extent the law allows.
8. Limitation of liability
Our liability is capped at the amounts you paid for the Services in the twelve months before the claim.
9. Governing law
Indian law governs these Terms, unless a signed order form says otherwise.
10. Changes
If we make material changes, we will tell you through an in-app message or email.
11. Contact
Questions about these Terms? Email support@wazy.africa.
FAQ
Terms of service, common questions
Anything missing, a founder will answer directly.
The rules for using WBIZ: your account, acceptable use, payment, liability and termination.
A registered business or an authorised person acting for one.
Using WhatsApp within Meta's policies, getting opt in, and the content you send.
Yes, for breaking these terms, Meta's policies or the acceptable use policy.
A platform plan, plus Meta's conversation fees at cost. Details are on the pricing page.
Yes. See the refund and cancellation policy for how it works.
Refunds follow the refund policy. Meta's conversation fees are pass through.
You do. WBIZ processes it to run the service.
Limited as set out in the terms. We are not liable for how Meta operates WhatsApp.
Yes, with notice. Continued use means you accept the update.
The governing law is stated in the terms document.
You can export it, and it is deleted per the retention terms.
Only under a partner agreement. Contact partnerships first.
Anything in the acceptable use policy: spam, illegal content and abuse of the platform.
Email support@wazy.africa.