What WBIZ collects when you use our WhatsApp Business platform, how we use it, and the choices you have.
This policy explains what WBIZ collects when you use our WhatsApp Business platform, how we use it, and the choices you have. WBIZ is a Meta Business Partner and an official WhatsApp Business Platform provider, so your messages are sent on Meta's own WhatsApp Cloud API.
By using the Services you agree to the handling of information described here.
We collect a few categories of data so the platform can work:
We use the information we collect to run and improve the Services, provide support, keep the platform secure, and meet our legal obligations. We do not sell personal information.
We share information only in limited cases:
We keep account data while your account is active and for a reasonable period afterwards to meet legal and business obligations. You can request deletion at any time. Our Data Deletion policy explains how that works.
Subject to your local law, you can access, correct, export, or delete your personal data. Contact us to exercise any of these rights.
We use industry-standard safeguards, including encryption in transit, encryption at rest for secrets, access controls, and audit logging. There is more detail on our Security page.
Questions about this policy? Email us at support@wazy.africa and we will reply within 24 hours, usually faster.
FAQ
Anything missing, a founder will answer directly.
What data WBIZ collects, why, how it is used, who it is shared with and your rights over it.
Account details, workspace content like the contacts and messages you process, and usage data to run the service.
No. WBIZ does not sell your data.
No. Your conversations are not used to train models.
Only the people you invite, plus the limited staff needed to run and support the service.
On infrastructure aligned with your compliance needs. Ask for the specifics.
Yes. You can request access, and export your workspace data.
Yes. You can delete data and close your account. See the data deletion page.
For as long as your account is active, and then per the retention terms in the policy.
The site uses necessary cookies and analytics. The policy explains which and why.
Messaging runs on Meta's Cloud API, so message delivery involves Meta as part of WhatsApp.
Yes, in transit over HTTPS, with signed webhooks.
Access, correction and deletion of your personal data, among others. The policy details them.
For your workspace content you are the controller and WBIZ is the processor. The policy sets this out.
Email support@wazy.africa with your request and we will handle it.
