Fewer empty slots
Two reminders and a one tap reschedule recover most of the no shows.
Empty Slots Cost More
Than A Reminder.
Most no shows are forgetfulness, not intent. Book appointments inside WhatsApp, remind the day before and the hour before, and let patients reschedule with a tap instead of an unanswered phone call.
Booking in chatNo show remindersReport deliveryRole based access
Front desk relief
Routine booking and rescheduling happens in chat, not on hold.
Careful with data
Role based access, private notes and a consent log per patient.
Appointments
Book, remind, reschedule, all in the thread
A booking Flow offers real slots by department or doctor and confirms in chat. Reminders go out the day before and an hour before, each with a reschedule button that opens the same Flow.
Reports and prescriptions can be delivered as documents to the patient's thread, and every access is recorded in the audit log.
- Slot booking by department or practitioner
- Day before and hour before reminders
- One tap reschedule and cancel
- Document delivery for reports and prescriptions
Appointments · this weekno shows down 31%
StageCountRate
Booked in chat486100%
Reminded486100%
Rescheduled7415%
No show398%
Front desk calls down 42% since launch6 departments
How it works
From zero to live,
in four steps.
01Publish the booking FlowSlots by department, pulled from your schedule.
02Confirm in chatAn immediate confirmation with the details.
03Remind twiceDay before and hour before, with a reschedule button.
04Deliver the reportDocuments to the patient's thread, access logged.
What is inside,
in detail.
Booking Flow
Department, practitioner and slot, filled inside WhatsApp.
Reminder sequence
Two nudges with a one tap reschedule.
Document delivery
Reports and prescriptions as PDFs on the thread.
Consent log
Opt in and opt out per patient, with a source.
Role based access
Who can see which conversations and fields.
Audit trail
Every action recorded for review.
What changes
With a platform,
and without one.
FeatureWith WBIZPhone calls and SMS
Patient can self bookOnly in office hours
Reminder read rateHigh, in WhatsAppLow, in SMS
One tap rescheduleCall back required
Consent recorded with a sourceOn paper, if at all
Access controls per roleShared handset
A comparison against running WhatsApp without a platform. See how WBIZ compares with other platforms.
Messages ride the official WhatsApp Business API with encryption in transit. Inside WBIZ, role based access and audit logs control who sees what, and you decide what is ever sent.
Yes, a Flow offers your real slots and confirms in the chat.
Yes, as documents to the patient thread, with every access logged.
Two timed reminders with a one tap reschedule is the pattern that moves the number most.
Yes. A Flow shows slots and confirms, so front desk calls drop.
Yes. A reminder the day before, with a way to confirm or reschedule, cuts no shows.
Documents send inside the chat to the patient's own number, and access follows your consent rules.
Yes. Segment patients due for a check up or a vaccine and send an approved reminder.
Yes. The shared inbox routes each patient to the right desk or doctor.
Yes. The AI agent answers timings, location and preparation, and escalates clinical questions to staff.
Yes. A short Flow gathers the basics so the visit starts faster.
Yes. Every message sits on the patient's thread with a time stamp.
Yes, to patients who opted in, using approved templates.
Yes. Roles control access, so only the right staff see a conversation.
Yes. A reminder with a link can go out, and the reply lands back in the inbox.
Explore more
The rest of the platform
WhatsApp Flows
The booking and rescheduling forms.
See FlowsSecurity
Encryption, access controls and data handling.
See securityAutomations
The reminder sequences and stop conditions.
See automationsCut no shows before next month's schedule
Start free, publish one booking Flow and two reminders, and measure the change.