Overview
This policy covers cancellations and refunds for WBIZ paid plans. WhatsApp conversation fees billed by Meta are handled separately, as explained below.
Refund and Cancellation
How cancellations and refunds work on WBIZ paid plans, and how Meta's conversation fees are handled.
1. Free plan
WBIZ offers a free plan with no charges. Since there is nothing to pay on the free plan, there is nothing to refund.
2. Cancelling a paid plan
You can cancel a paid plan at any time from your billing settings. Your cancellation takes effect at the end of the current billing cycle, and you keep full access until then with no extra charge.
3. Refunds on paid plans
We process refund requests for the active billing period within seven days of the charge. To start a refund, email support@wazy.africa from the address on your account.
4. WhatsApp conversation fees
Meta bills conversation fees directly, and these are not refundable through us. If you have a question about a Meta charge, contact WhatsApp Business support.
5. How to request a refund
Send your request to support@wazy.africa using the email tied to your account. We aim to reply within two business days. Approved refunds return to your original payment method within 7 to 14 business days.
6. Chargebacks
Please contact us before raising a chargeback. A direct message usually sorts things out faster than a formal dispute.
FAQ
Refunds and cancellation, common questions
Anything missing, a founder will answer directly.
When platform charges can be refunded and how cancellation works.
Refunds follow the terms in this policy. Ask support and we will help.
Meta's fees are pass through and set by Meta, so they follow Meta's terms.
From your account or by contacting support. See the cancellation steps here.
No new platform charges after cancellation. Usage already incurred still applies.
There is a free tier with no timer, so you can try before paying.
You can export it, and it is deleted per the retention terms.
Ask support about options that fit your situation.
Refunds on annual plans follow the terms in this policy.
Once approved, it is processed to your original payment method within the stated window.
Email support@wazy.africa with your account and the details.
Discounts reduce the charge and are not paid out as cash.
Contact support and we will review and correct genuine billing errors.
Your number stays with your WhatsApp Business Account. We help you move it if needed.
The full refund and cancellation terms are on this page.