Overview
This policy sets out what you may and may not do when you send messages through WBIZ. It sits alongside our Terms of Service and the WhatsApp Business and Commerce Policies, which you agree to follow whenever you use the platform.
Acceptable Use
The rules for sending messages through WBIZ, in line with the WhatsApp Business and Commerce Policies.
1. Consent and opt-in
Only message people who have opted in to hear from you. Keep a record of how and when each contact gave consent, and honour opt-outs promptly. Contacts must always be able to stop your messages.
2. Prohibited content
Do not use WBIZ to send:
- Spam or unsolicited bulk messages.
- Content that is illegal, deceptive, or fraudulent.
- Material that harasses, threatens, or harms other people.
- Anything WhatsApp's Commerce Policy prohibits.
3. WhatsApp and Meta policies
Your account runs on Meta's official WhatsApp Cloud API. You agree to follow WhatsApp's Business Policy, Commerce Policy, and messaging quality guidelines at all times. Meta can rate-limit or restrict numbers that produce poor quality signals.
4. No abuse of the platform
Do not try to break, overload, or reverse engineer the Services, probe them for weaknesses without permission, or use them to store or spread malware.
5. Enforcement
If you break this policy we may limit, suspend, or close your account, with or without notice depending on how serious the issue is. Our Terms have more.
6. Contact
Questions about acceptable use? Email support@wazy.africa.
FAQ
Acceptable use, common questions
Anything missing, a founder will answer directly.
The rules for what you may and may not do on WBIZ and WhatsApp through it.
Spam, unsolicited marketing without opt in, illegal content, scams and abuse of the platform.
Yes. Marketing needs prior opt in, and you must honour opt outs.
No. Messaging people who did not opt in breaks WhatsApp's rules and risks your number.
Anything illegal, deceptive, harmful or against Meta's commerce and messaging policies.
Your account can be limited or suspended, and Meta may act on your number.
Yes. Meta sets messaging limits that scale with your quality and usage.
Yes, as utility or authentication messages, within the rules.
You are. You are responsible for consent and the messages you send.
No. Collecting numbers without consent is not allowed.
These follow Meta's restrictions, and some are not permitted at all.
Through quality signals, blocks and reports. Poor practice shows up fast.
Yes, within the rules and with opt in, and Meta's pricing applies per country.
Yes. The rules apply however you send, dashboard or API.
Email support@wazy.africa and we will act on it.