Answers,
when you need them.
Browse the basics by topic, or reach a real person. Support replies within 24 hours, usually faster.
Browse by topic
Where do you
want to start?
Getting started
Connect your number and send your first message.
Developer API
Authentication, endpoints, webhooks and examples.
Templates
Create templates and get them approved by Meta.
Green tick
Verification, quality rating and eligibility.
Billing and plans
Plans, WhatsApp conversation fees and invoices.
Security and data
Encryption, roles, audit logs and data control.
Still stuck
A person, not a queue
If you cannot find it here, send us a message and we will help. Support answers within 24 hours, usually faster.
FAQ
WBIZ help centre, common questions
Anything missing, a founder will answer directly.
Search the help topics, ask the assistant on the site, or email support@wazy.africa.
Within 24 hours, usually faster.
Through the guided signup, which links your number to a WhatsApp Business Account.
In most cases yes, if it is not live on another WhatsApp app.
Build it in the dashboard, pick a category and submit it to Meta for approval.
Often wrong category or promotional content in a utility template. Fix and resubmit.
Invite them and set a role that controls what they can see and do.
Use the visual builder to add a trigger and steps, then publish.
The dashboard shows conversation spend at cost for the period.
Prepare your public presence and apply. We can guide the request.
Yes. We move your number and templates at no cost.
Yes. We help you connect a number and build your first flows.
Yes, at status.wazy.africa for live platform status.
At the docs, with every endpoint, webhooks and a playground.
Email support@wazy.africa, and a real person replies.