See the bottleneck
Response time by hour and by agent shows where the queue actually stalls.
Numbers That Change
What You Do Tomorrow.
Response times, SLA attainment, agent workload, campaign funnels and Meta spend in one place, broken down by team, number and segment, and exportable when someone wants it in a spreadsheet.
SLA attainmentAgent workloadCampaign funnelsSpend against outcomes
Analytics
Last 30 days
Today7 Days30 Days Export
48.9KMessages Sentlast 30 days
47.1KDelivered96% rate
34.8KRead71% rate
612Failed1% rate
28Open Chatsactive now
12Campaigns3 running
Message Volume
30 Days
Delivery Breakdown
30 Days status
48.9Ktotal sent
- Delivered35.2K(72%)
- Read9.8K(20%)
- Failed612(1%)
- Pending3.3K(7%)
Recent Conversations
PAPriya Anand2mIs the offer still valid?2
RKRahul Kapoor18mThanks, received
MIMeera Iyer34mCan I get a callback?1
ASAmit Singh1hOrder #1234 status?
DODaniel Okoye2hThat answers it
Top Templates
by volume
order_shippedUtility8,204
diwali_offerMarketing5,120
otp_loginAuth4,003
appointmentUtility2,540
feedbackMarketing1,870
System Health
operational
API StatusHealthy
WhatsApp ConnectionHealthy
Message QueueHealthy
Account QualityGreen
Account tierGrowth
Prove the SLA
Attainment per team and per number, with the breaches listed rather than averaged away.
Spend against outcomes
Meta conversation cost lined up with replies and qualified leads, per campaign.
Reports
From a number you can see to a change you can make
Every chart drills into the conversations behind it, so a spike in first response time becomes a list of chats you can read, not a mystery in a dashboard.
Scheduled exports send the weekly numbers to whoever asks for them, and the API returns the same figures if you have a warehouse.
- Response and resolution time by team, agent and hour
- SLA attainment with the breach list attached
- Campaign funnel from sent to replied to converted
- CSV export and API access to the same numbers
This weekvs last week
MetricValueChange
Median first reply38s-11s
SLA attainment96.4%+1.8pt
Conversations8,412+624
Cost per qualified lead₹214+₹18
Agents 7 · busiest hour 18:00 to 19:0012 reports
How it works
From zero to live,
in four steps.
01Connect your numberReporting starts collecting from the first conversation.
02Pick your viewTeam, number, segment or campaign, over any date range.
03Drill into the detailClick any number to read the conversations behind it.
04Share or exportSchedule a CSV, or pull the same figures over the API.
What is inside,
in detail.
Response time
First reply and resolution time by team, agent and hour of day.
SLA reporting
Attainment percentage with every breach listed and attributable.
Agent workload
Conversations handled, active hours and load balance across the team.
Campaign funnel
Sent, delivered, read, replied and converted, per campaign and variant.
Spend reporting
Meta conversation cost by category, with projections.
Exports and API
Scheduled CSV exports and API endpoints for the same data.
Where rivals say no
The same feature,
across four platforms.
FeatureWBIZWATIInteraktAiSensy
SLA attainment with breach list———
Drill from chart to conversationsLimitedLimited—
Cost per qualified lead———
Scheduled CSV exportsHigher tierHigher tierHigher tier
Same numbers over the APIHigher tier——
Competitor entries are indicative, from public 2026 pages. See the full 89-row benchmark.
From the moment your number is connected, with full history retained on the plan.
Yes, conversations handled, response times and SLA attainment per agent.
Yes, conversation costs by category, so you can line spend up against outcomes.
Yes, CSV exports on demand or scheduled, and the same figures over the API.
Yes, the funnel breaks out sent, delivered, read, replied and converted per campaign.
Messages sent, delivered and read, open chats, response times and active campaigns for the period you pick.
Yes. Today, seven days, thirty days or a custom window.
Yes. See this period against the last to spot a trend.
Yes, so you can hold the team to an SLA and see where it slips.
Yes. Filter by agent, team or tag to see who is carrying what.
Yes. Delivery, read and reply rates per template and per campaign.
Yes. A chart splits outbound and inbound by day across the window.
It updates through the day, so the numbers reflect what is happening now.
Yes. Export to CSV, or pull the same numbers through the API.
Yes, at cost, so you see what Meta is charging alongside your activity.
Explore more
The rest of the platform
Campaigns
The sends these funnels report on.
See campaignsShared inbox
Where response time and SLA attainment come from.
See the inboxPricing calculator
Model Meta spend before you send, free.
Open the toolFind out where your queue really stalls
Start free, connect a number, and read your first week of response times.