Overview
This policy covers cancellations and refunds for WBIZ paid plans. WhatsApp conversation fees billed by Meta are handled separately, as explained below.
Refund and Cancellation
How cancellations and refunds work on WBIZ paid plans, and how Meta's conversation fees are handled.
1. Free plan
WBIZ offers a free plan with no charges. Since there is nothing to pay on the free plan, there is nothing to refund.
2. Cancelling a paid plan
You can cancel a paid plan at any time from your billing settings. Your cancellation takes effect at the end of the current billing cycle, and you keep full access until then with no extra charge.
3. Refunds on paid plans
We process refund requests for the active billing period within seven days of the charge. To start a refund, email support@wazy.africa from the address on your account.
4. WhatsApp conversation fees
Meta bills conversation fees directly, and these are not refundable through us. If you have a question about a Meta charge, contact WhatsApp Business support.
5. How to request a refund
Send your request to support@wazy.africa using the email tied to your account. We aim to reply within two business days. Approved refunds return to your original payment method within 7 to 14 business days.
6. Chargebacks
Please contact us before raising a chargeback. A direct message usually sorts things out faster than a formal dispute.
FAQ
Cancellation, common questions
Anything missing, a founder will answer directly.
From your account settings, or by emailing support@wazy.africa.
At the end of your current billing period, unless stated otherwise.
You keep access until the period you paid for ends.
No new platform charge after you cancel. Usage already run still applies.
Yes. Your workspace can be restored if you come back within the retention window.
You can export them before or after cancelling, within the retention window.
No. The number stays on your WhatsApp Business Account. We help you move it if you leave.
Yes. Ask support to remove an add on without closing the account.
No cancellation fee on standard plans. Annual terms follow this policy.
Yes. Move to a lower tier and keep your data and number.
Data is kept for the retention window, then deleted. You can delete it sooner on request.
Those are billed by Meta and stop as your usage stops.
You get a confirmation, and support can verify it for you.
Refunds follow the refund policy on the linked page.
Email support@wazy.africa and we will process it.