Nothing gets missed
Auto assignment by round robin, capacity or skill gives every chat an owner the moment it arrives.
One WhatsApp Number,
Your Whole Team Answering.
Every conversation from every number you connect lands in one live queue. Chats assign themselves, each carries a deadline, and nothing sits unanswered because nobody knew whose job it was.
Per-conversation SLAsLive streamed queueVoice notes in the browserFull audit trail
Search conversations
AllUnassignedMineClosed
PMPriya Menon2mSaturday works, send the location2
DODaniel Okoye14mThanks, that answers it 👍
LFLena Fischer22mCan someone call me back today?1
ASAmit Sharma1hOrder #1234 status?
MIMeera Iyer2hDo you have the 2BHK photos?
VSVikram Shah3hPerfect, booked for Sunday.
FNFatima Noor4hIs EMI available on this?
CWChen Wei5hThank you for the quick help!
PMPriya MenonRK Rahul K
YesterdayHi, I saw your listing for the 3BHK in Prabhadevi.Hello Priya! Yes, it is available. Would you like the floor plan and photos?Yes please, and the maintenance cost.Sent! Maintenance is ₹8,500/mo. Sea-facing, 1,450 sq ft.TodayIs the 3BHK still free this week?Yes. Thursday 5pm or Saturday 11am for a visit?Saturday works, send the location Assigned to Rahul K · SLA 38sSharing it now, plus a map pin 📍
Type a reply…
PM
Priya Menon
+91 98••• ••210
CallProfile
Tags
Details
Emailpriya@gmail.com
CompanySelf
LifecycleOpportunity
OwnerRahul K
First seen12 Oct
Recent activity
Site visit bookedSat 11:00 · Prabhadevi
Sent 3BHK brochureYesterday 18:41
Note
Budget 1Cr+, prefers sea-facing. Decision by month end.
A deadline on every chat
Per-conversation SLAs warn you before a breach, not after the customer has given up.
One place for the whole team
Many agents on one number, with private notes, quick replies and a complete history per contact.
The queue
A live queue, not a page you keep refreshing
The inbox streams over Server-Sent Events, so new messages, delivery states, reactions and calls appear as they happen. Filters cover mine, unassigned and all, per number and per team.
Bulk actions handle many chats at once, and every action is written to the activity log so you can reconstruct exactly what happened.
- Round robin, capacity or skill-based assignment
- SLA countdown with early breach alerts
- Private notes, quick replies and voice notes
- Request a location or contact card in one tap
Assignment queuemedian first reply 38s
ConversationOwnerSLAState
Priya MenonRahul K4mat risk
Daniel OkoyeAI agent—answered
Lena FischerAisha N22mopen
SLA met 96.4% · agents online 7Unassigned 3
How it works
From zero to live,
in four steps.
01Connect your numberMeta embedded signup links your WhatsApp Business Account. Approved templates come with you.
02Invite the teamAdd agents, set roles, and choose how chats get assigned.
03Set your SLAPick a first-response deadline per team, and who gets alerted before it breaks.
04Work the queueReply, note, call or hand to the AI agent. Everything lands on one thread.
What is inside,
in detail.
Assignment rules
Round robin, capacity-aware or skill-based, with manual reassignment when a specialist is needed.
Quick replies
Saved responses your team inserts in one click, kept consistent across agents.
Voice notes
Record and send a voice note straight from the browser, no phone required.
Location and contact requests
Ask for a location pin or a contact card and get a structured reply.
Browser push
Real push notifications for new messages and incoming calls through a service worker.
Audit trail
Every assignment, note and bulk action recorded in the activity log.
Where rivals say no
The same feature,
across four platforms.
FeatureWBIZWATIInteraktAiSensy
Per-conversation SLA with breach alerts———
In-browser voice note recorder———
Request location or contact card———
Fully streamed live queuePartialPartialPartial
Always-on audit logLimitedLimitedLimited
Competitor entries are indicative, from public 2026 pages. See the full 89-row benchmark.
FAQ
Shared team inbox questions
Anything missing, a founder will answer directly.
Yes. That is the point of the shared inbox: many agents work one number, with a clear owner per conversation.
The conversation is flagged and the owner and supervisor are alerted before the deadline passes.
Yes. Multiple WhatsApp numbers live under one login, and the inbox can be filtered per number.
Yes, the inbox is responsive, and browser push notifications cover new messages and calls.
Seats are included rather than metered per agent on the paid plan.
Assignment gives each open chat one owner. A chat someone already has shows as taken, so two agents are never typing to the same customer.
Yes. Notes sit on the thread where only your team can see them, and you can mention a colleague to pull them in.
A saved snippet you drop in with a slash command, so a common answer goes out in a couple of keystrokes with the name filled in.
Yes, straight from the thread. The new owner gets it in their queue and the handover is logged.
Every message, call and campaign send for that number sits on one timeline, so you have the context before you reply.
Yes. Tags like Sales or Refund let you filter the queue and report on volume by topic.
You set business hours per number. A message that lands after hours gets an away reply and still waits in the queue for the morning.
Search runs across contacts, message text and tags, so you can find an old thread by a number or a keyword.
No. Replies go out under your business name, so the customer sees one WhatsApp, not individual staff.
Their open chats reassign in a click, and roles control who can see and reply, so nothing is stuck on one person.
Start free and try it on your own number
The free tier has no timer. Connect a number through Meta’s signup and see this working with your own conversations.